The fragrance is naturally released through your body heat and daily movement, influencing your mood and memory through the sense of smell. From the perspective of Traditional Chinese Medicine, aromatic herbs help open the lungs, relieve stagnation, and support the balance of both body and mind.

The scent will gradually become softer over time. With proper care and storage, the beads can maintain a steady fragrance diffusion for 3 to 5 years. However, the intensity may vary depending on temperature, humidity, and how often you wear them.

Natural binding agents (such as nanmu and elm bark) are used in the crafting process, so the beads are fine for everyday wear. However, we do not recommend wearing them while bathing, swimming, or exercising.

With prolonged friction, sweating, or exposure to moisture, some natural materials may develop slight color changes over time. We recommend keeping the beads dry and avoiding prolonged, vigorous rubbing against light-colored clothing.

When not wearing it, gently wipe the beads with a clean, soft cloth and store them in a sealed bag or jewelry box. Keep them away from direct sunlight, high temperatures, humidity, and strong odors.

Most people can wear the bracelet without any issues. However, since natural herbs and metal accessories may affect individuals differently, we recommend a short trial wear first. If any irritation occurs, discontinue use immediately.

100% plant-based ingredients—no chemical additives

We ship to all regions. Additional shipping fees may apply to certain areas, and you will be notified at checkout.

If the product is undamaged, you may contact us to request a return or refund within 7 days of receipt.

Please don’t worry. Simply take a photo of the damaged product and send it to us at info@hexianghealing.com, or use the chat feature on our website. We’ll get back to you within 12 hours with a satisfactory solution.   Service Time: Monday to Sunday (from 9:00 am to 6:00 pm UTC+8)

Our website accepts orders 24/7. For processing-date calculations, our daily cut-off time is 11:59 PM (UTC+8, China Standard Time).

Processing Time: 2 calendar days
Shipping Time: Up to 15 calendar days

Estimated Total Delivery Time = Processing Time + Shipping Time, which is up to approximately 17 calendar days from the date the order is placed.

We process orders every day, including weekends. Customs inspections, severe weather, remote-area delivery or carrier delays might affect the actual delivery date.

We provide free worldwide standard shipping and cover applicable customs duties and import taxes for standard orders. We currently do not collect US sales tax at checkout. If applicable requirements change, any tax will be clearly displayed before the order is submitted.

For customers outside the EU, eligible products may be returned within 7 calendar days after confirmed delivery.

Products must be unworn and unused, free from contact with water, perfume or other chemicals, and returned without damage to the beads, cord or accessories. The original packaging, labels, gifts and accessories must be included.

Customized products, final-sale or clearance products, gift cards, products outside the return period, and products that have been used, damaged or returned without their original packaging and accessories cannot be returned.

Customers must contact us for return authorization and the correct return address before sending anything back. Unauthorized returns will not be accepted because we might be unable to identify the customer or match the parcel to an order.

Yes. Eligible EU consumers generally have the right to withdraw from an online purchase within 14 days after receiving the goods, without providing a reason.

Customers must send us a clear withdrawal notice through our customer service email or website chat within the 14-day period. Unless the product is defective, damaged or incorrect, the customer is responsible for the direct return shipping cost.

Customized or clearly personalized goods and other legally excluded products might not qualify. We may make a lawful deduction for diminished value caused by handling or use beyond what is reasonably necessary to inspect the product.

We will issue the refund to the original payment method within 14 calendar days after receiving the withdrawal notice. We may withhold reimbursement until we receive the returned goods or valid proof of return.

For returns caused by a change of mind, incorrect selection or personal preference, the customer is responsible for return shipping.

If the product arrives defective, damaged or incorrect, we will cover reasonable return or replacement shipping costs after verification.

No restocking fee is charged.

Standard shipping is free, so there is no original standard shipping fee to refund. Customer-selected expedited shipping charges are generally non-refundable unless required by law or the product was defective, damaged or incorrect.

Contact us within 5 business days after delivery. Please provide your order number, a description of the issue, clear product photographs, close-up photographs of the problem, and photographs of the outer packaging and shipping label.

After verification, we will arrange an appropriate replacement, exchange or refund and cover reasonable return or replacement shipping costs.

We will inspect a returned product within 3 calendar days after receiving it and notify the customer of the result.

Approved refunds are issued to the original payment method and normally appear within approximately 5 business days, depending on the bank, card issuer or payment provider.

Refunds for EU consumers are subject to the timing requirements stated in the EU right-of-withdrawal section.

If you have any other questions, feel free to reach out—click the Chat button at the bottom left, or email us at zd1@hexianghealing.com. We’ll respond within 6 hours.